FAQs
Find quick answers to the most common questions about our products, services, orders, and more. If you need further assistance, feel free to contact our support team—we’re here to help.
Shipping Details
Below are some common questions about shipping, returns, and exchanges
Where do you ship?
We ship worldwide. In the USA, we use UPS Ground shipping, while for Canada and international orders, we utilize UPS Worldwide Expedited/Saver.
What are your shipping rates and times?
- Ticon Industries strives to fulfill and ship most orders the SAME DAY! Approximately 99.5% of orders ship within 24 hours.
- Cut-off times for same-day shipping are as follows:
Non-Expedited Orders: 2:30 PM CST | Expedited Orders: 3:30 PM CST
What is your return policy?
Returns are accepted on brand new items in their original packaging within 30 days of purchase in exchange for merchandise credit. Please contact us at sales@ticonindustries.com or 512-827-3688 for a return authorization before returning any items. Items should be sent back via UPS or FedEx with a valid tracking number. Please note that a 15% restocking fee will be charged for full returns. Refer to our Terms & Conditions for further details.
Product Details
Below are some of are common questions about our products
How to Weld Titanium?
For welding titanium, follow these basic guidelines:
- Amperage: Approximately 30amps autogenous, and around 70 Amps with filler (These are base settings for 1mm/.039" titanium. Adjust settings as necessary based on welding technique, equipment settings, and material thickness).
- Recommended Gas Lens: #12 and up cup size, such as Furick BBW #16 Gas Lens or Furick Moose Knuckle #14 Gas Lens.
- Gas Flow: Maintain a flow of 35-40CFH on the cup side. Titanium requires a significant amount of argon.
- Backpurge: It is essential to backpurge. Ensure that the backside of the material is entirely filled with Argon before welding.
- Color: Aim for a silver to golden straw color. Blues and purples indicate excessive heat or insufficient argon coverage, while whites suggest inadequate gas coverage.
- Note: Titanium can only be welded to Titanium or Titanium Alloys.
What is the difference between tight and loose radius bends?
- Tight and loose radius bends are calculated based on the Center Line Radius (CLR) of a bend, determined by multiplying the diameter of the tube by the radius of the bend. For example, a 3" tube with a 1.14D (diameter) bend radius would yield a CLR of 3.42".
- Loose radius bends typically have a larger CLR, such as 1.6D, while tight radius bends have a smaller CLR, such as 1.14D.
- See visual representations for loose and tight radius bends on our website.
Do you offer wholesale/distributor/shop accounts?
Yes, we do! If you are a shop or interested in becoming a wholesaler/distributor, please give us a call at 512-827-3688 or email us at sales@ticonindustries.com. We are keen on working with you!